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A customer’s warranty claim was rejected by a mattress manufacturer while I was away last week

A customer’s warranty claim was rejected by a mattress manufacturer while I was away last week

Mar. 19, 2019

They called the store and unleashed a tirade, threatening legal action if they were not satisfied TODAY! It upsets me when my staff are treated so harshly. Most retailers would just hang up on a customer who chooses...

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Why do we sell only local brands mattresses and not the huge American based companies?

Why do we sell only local brands mattresses and not the huge American based companies?

Mar. 16, 2019

Local brands hire Canadians only and keep their profits here in Canada. Local brands don’t have to wait for the ok from a U.S. head office for an everyday request that should be answerable on the spot. L...

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How often should you rotate your mattress?

How often should you rotate your mattress?

Mar. 15, 2019

You should rotate your mattress from head to toe 3to 4 times a year if you own a one sided mattress and one to two times a year if you own a two sided mattress which you flip twice a year (a Nine Clouds specialty wi...

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A checklist for a warranty claim on your mattress.

A checklist for a warranty claim on your mattress.

Mar. 14, 2019

You must have a copy of your invoice. You must know the details of the warranty offered on your mattress Your mattress must be free of stains (there are companies that will come to your home and clean a mattress...

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Can I buy a normal mattress that fits inside my waterbed frame?

Can I buy a normal mattress that fits inside my waterbed frame?

Mar. 13, 2019

Yes you can here at Nine Clouds virtually every mattress we display in our Mississauga showroom is available in water bed sizes including Super Single (48” x 84”), Waterbed Queen (60” x 84”)a...

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