Notes from Happy Customers

Just awesome. The delivery guys were very nice, took their shoes off, and took the time to explain a few of the details of the bed. They even moved some of the furniture in the bedroom where they assembled the bed.

As far as price goes - it can't be beat. I paid just under $1000 for the Stratford Daybed (trundle and taxes included - regular price). I found this identical bed on the Sears web site and it was selling for $1481.00 (no tax, no trundle).

When it's time to purchase a new bed again one day, I'll be coming back to Nine Clouds Beds. For sure

Today your staff delivered my new bed. These guys were professional and really did appear to care about what they were doing for me. I am somewhat disabled and these fellas went beyond what might have been expected. They did a fine job and were a credit to the store. Just thought you should know. Thanks for all the assistance I have received. Sal L. Markham, Ont.

Great news...our order arrived...well boxed! I’m in disbelief that ordering without having seen or felt these mattresses, they are fabulous...sight unseen couldn’t be any more perfect! Great quality on all items. Thank you so much.

Well, they did it again. Nine Clouds knocked it out of the park once more. We needed a trapeze with floor stand that was on back order from their supplier. Bill Laidlaw kept in touch with both the supplier and us, and let us know as soon as it arrived. I opted to pick it up and was impressed with the wide range of products offered, and their bright, cheery showroom. They are amazing and once again they get 5 out of 5 Stars from me.

Marie

This is my second purchase from Nine Clouds and I am even more impressed than my experience purchasing a mattress a year ago. Because my husband and I had previously shopped in the showroom, I knew exactly what I wanted and, with Amir's expert advise, I was able to place my order for an adjustable bed by phone.

Ashley and his partner delivered on time with courtesy and expertise. They made sure we knew how to operate the bed and cleaned everything up, all with a cheerful attitude. Best delivery I've ever had!

I have dealt with Bill, the owner, as well as John and Amir and all 3 gentlemen are very informative and courteous. There is never pressure to buy and they freely give their expert advise. In fact, there is a free booklet to download giving tips and advise about purchasing mattresses.

We are extremely happy with our purchase, knowing Nine Clouds stands behind their products. We will recommend your store to all our friends and family.

Joan W. from Oakville

We got a great deal on a mattress, headboard and box spring from Nine Clouds Beds. We found the sales representative (I believe his name was Bill) VERY helpful. He was very knowledgeable and not at all pushy. The delivery guys showed up on time, were professional, set up the bed completely and were very patient as we had problems with the service elevator. Overall, we had a great experience with Nine Cloud Beds and would recommend buying a bed there to anyone.

We have previously had only bad experiences shopping for mattresses. This place was different. Good informative service without being pushy, then left us alone to try things out. No problems when we left the store to shop around (but found they were the best). Went back and price quoted included everything including delivery, setup and removal of the old mattress. And they delivered.

I am delighted to write this review. NineClouds made and delivered a custom box spring after 3 other stores could not, including a well known national chain of mattress stores. I have an antique mahogany 3/4 bed that is a family heirloom, and was in desperate need of replacing the boxspring, which was falling apart from age.

The dimensions of the bed are not even the standard 3/4 size, so I needed a custom-built boxspring. I had called and visited 3 other mattress stores, and one by one they were unable to provide what I'd ask for, including 2 who delivered boxsprings that were the wrong size even though they had the correct measurements. I found NineClouds in a google search, and was impressed by the reviews and the way John handled my phone call. He took all the details, asked the right questions, asked for a small deposit, and within 2 weeks the boxspring was delivered on time, despite a snow storm.

The delivery men, Ash and Kanwar showed up early, waited patiently for the appointment time, carefully moved the boxspring up 2 flights of stairs, and took the old one away. I would buy from NineClouds again without hesitation

I would like thank the salesperson for his expert advice and help in selecting the appropriate adjustable bed for my ailing father with Parkinson's disease. He even threw in a set of bed sheets for our purchase. On delivery, the service was on time and setup of the bed very efficient. The delivery person left us a free set of premium mattress protectors as a gift on behalf of the store owner. I will be recommending this store to all my family and friends.

The service we received from nine clouds was exceptional. fast efficient sale. The delivery was on time, quality knowledgeable gentlemen were very helpful with further information regarding what was required for the new mattress. ie. box spring; frame to support new mattress. when determined the additional items we needed the delivery men arrived the next available morning on time. They were very polite and accommodating upon both deliveries.

Nine Clouds had displayed exceptional products, service and customer service and will be highly recommended by us. Thank You

I wanted to thank you for such amazing customer service, Amir was great! Your delivery guys were very knowledgeable and friendly. The delivery (split king adjustable bed) was uncomplicated and your guys were very careful with my cats so thanks again.

Just a few words to let you know, how I appreciate the kindness shown to me by Bill " I am a real worry wart and got in touch with Bill several time over my purchase of two adjustable beds " He always shown me patience and courtesy.
..
Today , not an hour ago ,Ashley and Ryan came to deliver the goods . they were responsible and professional, they set up the beds in no time at all and showed us how to work the controls and removed all packaging materials and left us some large cardboard neatly in the garage." I want to paint some furniture and the size was handy to protect some area." All and all a very good experience ,we are ever so please and wouldn't hesitate to recommend Nine Clouds to friends and neighbors.

Again special thanks to Bill, Ash & Ryan

I was looking for a daybed for my father,I called numerous other stores but they did not have much in stock.I went on line and found NineCloudBeds,the salesman John was very helpful and the delivery man Ash assembled and took away the garbage,I'm very satisfied. Thank you

Nine Clouds is not in the business of selling mattresses, they are in the business of ensuring their customers are happy! Their staff is very knowledgeable and helpful, and want to ensure you make the right choice for you. We recently purchased the new Serta Pewter ET mattress, and we love it!

Hi Bill
I wanted to thank you for helping me choose a mattress last weekend. It is
very comfortable and seems to have resolved my back issues.
The delivery went very smoothly. The guys were on time, very careful not to
damage anything and very professional.
An outstanding customer service experience!
Thank you

Purchased 2 adjustable beds. John, our sales person at the store, was a pleasure to deal with. Delivery was on time. Installation was quick, clean and installers were friendly and informative. A very positive experience in every way. I highly recommend Nine Clouds Beds & Mattresses.

Excellent customer service, excellent value for money. Well trained staff, on time on date delivery and super friendly in store staff!

Wonderful service beyond expectation. Setup was perfect. Ash and Mark did an excellent job. Will definitely recommend store to friends and family. Bill was also great and very accommodating and met all our needs.

New Mattres And Adjustable Base
Good price for excellent products. Ash and John did an outstanding job setting up the bed to our complete satisfaction; they are most capable and nice individuals. It was a pleasure to deal with John, the salesman, and the delivery team. We'll recommend NineClouds to family and friends.

Having suffered two back-to-back service failures with a "big name" home furnishings vendor, I cancelled my king-size mattress/box spring order and continued looking. Luckily, I found Nine Clouds Beds in Mississauga. In-store sales (Bill) was knowledgeable, honest and straight forward. I ordered the mattress on a Sunday and, as promised, it was delivered on the Friday. Delivery by Ash and Shaq was positively immaculate-- after my two previous nightmarish delivery experiences with the first vendor, it was a huge relief to have a clean, defect-free product delivered in such a professional and clean manner. I have already recommended Nine Clouds to family and others.

We received our daybed today. I must comment on your delivery staff. Both the driver and helper were very polite, well presented and efficient. They were obviously familiar with the product and placed everything exactly where I wanted it.

Thank you again,

Hi Bill,
Just to let you know my beds arrived safe and sound. Your employees were awesome, very efficient and courteous. I really like my new (hospital) beds, thanks so much. I will be sure to pass your company name around when my fellow teachers ask me where I bought them.
thanks again,
Take care,

Hi Bill,
Just to let you know my beds arrived safe and sound. Your employees were awesome, very efficient and courteous. I really like my new (hospital) beds, thanks so much. I will be sure to pass your company name around when my fellow teachers ask me where I bought them.
thanks again,
Take care,

We are "over the Moon" with our rollaway bed - delivered on time and courteously! The quality is exactly what was promised. Thank you John and Ash for the exceptional service.
No longer sleepless in Port Credit

Brilliant!
Just bought a king sized bed from this company and their customer service is the best ever! Polite/well spoken people, regular updates on order and able to choose a delivery date that suited me. There was a tiny part missing for the bed assembly and they were so apologetic and sent parts immediately! Order your bed from them - you will not be disappointed!!

Have a coffee and a donut on me Bill! and perhaps your two salespeople who helped relay my concerns to you. I have increased my sleep time by at least one hour a night due to your help in selecting the right mattress for me.
My sincere thanks

John:
Thank you so much for delivering my adjustable bed!
As mentioned to you, had not been able to sleep in a bed for 3-1/2 years - how wonderful, on my first night in my new home, to be able to have a bed we could adjust the comfort level.....as well as help us to get in and out easily....
It was a joy to get up in the morning and feel well rested after a good nights sleep - I had forgotten how that felt!
My two small poodles love it as well!
I'm on cloud nine!!
Every good wish and blessing - Joanne

I found the store and delivery men are the best I have had the pleasure of dealing with. Curt C

I just wanted to thank you for making my new bed a reality! I love it and can't wait to go to bed tonight! I appreciate so very much your willingness to make the brass head and footboards work! I am beyond happy!

Lynn

Brilliant!
Just bought a king sized bed from this company and their customer service is the best ever! Polite/well spoken people, regular updates on order and able to choose a delivery date that suited me. There was a tiny part missing for the bed assembly and they were so apologetic and sent parts immediately! Order your bed from them - you will not be disappointed!!

Just FYI, I referred a customer to your shop as I am very happy with John's service. HE is the best!!
A kind sincere gentleman with excellent customer service that is not pushy & very patience.
My neighbour Mr Khan is searching for a new bed for his kids.
I gave him John's business card.
I spoke with Mr Khan of high regards of your business!
Thank you, have a nice day.
Jeannie

Just a note to thank you for the excellent service. We purchased our adjustable bed for health reasons, expecting a week delivery. I was very surprised to receive a call the next morning (Monday) to let us know they could accommodate us that day. Your thoughtfulness has resulted in a much more comfortable week for my husband. Ash & Abby were wonderful when they arrived to set it up.

Thank you so much. Our first purchase at Nine Clouds will not be our last!!

I don't have a question...just wanted to say thank you for all your help and wonderful service. I love my Miami daybed. I can't thank you enough for helping me load it into my Matrix and the 4 hour trip there and back home was well worth the drive to Mississauga. I will recommend this store to my friends.
Thanks again,
Dianne

Two young men working for your company delivered to to my home in Hamilton
around 2-3pm today 6/4/2016
They were very correct and organized in their work. They were also polite and considerate of the choices I made for the placement of both items.
One Futon day bed.
One headboard for my bed.
I am 88 yrs but in my years of working I was at one time a Head Nurse, at another the associate director of a large Cancer research center in Houston Texas. I was responsible for many employees in my work. I can recognize a good and responsible employee.
Thank you for sending the two young men you sent
Sincerely yours,
Constance M.

Ash and Marc delivered our hospital bed this morning. It couldn't have been easier. They were friendly and professional and the bed was installed in minutes. Ash explained the mechanisms to me and they removed the boxes.

This is my first time dealing with NineCloudsBeds and they reassured me that the store was excellent with warranties and any problems we might encounter.

An excellent experience all around. Thanks for the bed, it is going to make our home easier to manage.Ash and Mark get 5 stars from us!

Just wanted to thank you John for your help in choosing a new bed. It was delivered and set up on
Friday by Ash and Abbi who were polite and very helpful. Although we live in the East end, it was
well worth the extra drive to your store, we would recommend it to anyone wanting that above
average service.
P. And G. Scarborough.

We just received delivery of our day bed this morning and wanted to just write a quick not of thanks. Having visited the showroom we knew we'd be happy with the daybed but after delivery we are even more happy with our choice to buy at nine clouds. The delivery staff was friendly, professional, helpful and efficient. The whole process took less than half an hour and the staff showed us how to use the trundle bed and take everything apart should we move at some stage. Furniture deliveries seldom run smoothly but this was beyond smooth - it was a great experience.

Your delivery man was so polite, careful and hard working!!!

Thanks Bill!

We received the (hospital) bed today and we are really happy with the quality.

Thanks so much for your amazing customer service. You really helped us!

Hi Bill

Just wanted to thank you for excellent customer service and the two young man that came yesterday to drop off the mattress at my mother’s was very kind and helpful.

I will hope to buy a day bed soon.
Thanks
Lu

I cannot find where to put a comment so just know We love your service Guy's! They did set everything up and got rid of all of the old stuff and made sure we knew how to work our beds. Then they came back and made it shorter for us, and easier to get into.
Thank You so much for the fabulous service.

My bed has just been delivered and I must say how delighted I was with the two men who did the delivery.
They were very professional and extremely nice
Maureen

Hi Bill,

Just a quick note to thank you and your team for all of their help with the purchase, delivery & set up of the adjustable beds and mattresses...you were all a pleasure to deal with and the install went smoothly as planned.....if the day bed fits into our plans after we move will be in touch...

Regards,

Tom

Good morning Bill. Hope you had a good long weekend.

Just wanted to let you know that the bed delivery was not only delivered early but your delivery guys were very professional, efficient, and friendly. Our Rotec bed is exactly what we were looking for for our son. I was very pleased that we were able to try beds out in the showroom. The ability to see, touch and use numerous varieties of beds made us more confident in what we were purchasing. Shopping from a catalogue for a product as personal and expensive as a hospital bed does not seem to be a logical way to purchase.

Thank you so much for the incredibly generous donation to Jess Treks For Shelter Initiative. I am so humbled by appreciate your support.

Barb: Wondering if you would deliver to High Prairie, Alberta?

Nine Clouds: Hi Barbara, we don’t deliver outside of 100km from the store with our own truck and team but occasionally customers arrange a cartage company to do so on their end.

Barb: What would that look like. I have never done such a thing but am interested. I live in ontario... Penetanguishene actually.. and would like a 'flippable' double XL sent to High Prairie, Alberta. Could you assist with this? And what would the total cost be? I would come into store to complete transaction.

Nine Clouds: Do you need just the mattress Barb? We can box it up for you if you can find the carrier to pick it up.

Barb: Would be interested in both box spring and mattress

Nine Clouds: Hi Barb, I did some digging with an old industry friend and found a dealer in Grand Prairie called City Furniture that has at least one model available in double xl.

Barb:Sweet, thank you very much. That is very helpful. We will look into that... much better than shipping.

Nine Clouds: When you go there they may not know you can order it in that size so tell them the sales manager (Bryan) from King Koil said you could.

Hi Bill, everything went as smooth as silk! Thank you for all your help.

Hi Bill the (hospital) bed arrived safely and Ashley did a fantastic job putting it together.

Us: Hi Frank we’ll be dropping by today in the afternoon to swap out that side rail with the burr on it.

Us' Sorry Frank, Ashley forgot to give you the HST refund check (hospital beds are HSt free with a
note from a doctor) so I will drop it in the mail on my way home tonight.

Frank: Thanks, Bill. You sure hire good people, friendly and efficient. It's been a pleasure dealing with you.

Hi Bill:

Emergency Po was approved along with your invoice for a fast re-numeration for your work!

Thanks Bill!

Appreciate your outstanding customer service and responsiveness!

Bonjour Bill,

I just received the mattress. It looks great.

Thank you for your efficient service.

Just wanted to let you know how happy I am with my beds and your service. I have told a few of my friends to see you when they need a new bed. My son and daughter-in-law will be coming to see you for a new headboard, frame and box spring when you reopen.

Me: Hi Bruce, I just received notice your mattress is ready for pick up at UPS in Whitehorse.
Bruce: Thanks Bill. Picked it up yesterday, slept on it last night, awesome.

Thanks

I need a copy of this receipt because it is part of an insurance claim. If you could scan a copy and save it as a PDF I could print it. Thanks. (Love the mattress BTW, it fits an old antique bed perfectly)

Thank you Bill. The dedication you have for your customers is incredible. You have gone above and beyond for me and I truly appreciate it!
I’ll stop by the store later today.

Hi Bill, yesterday was the first time I have been in my parent’s apartment since March, just before the lockdown. Difficult to put into words just how much easier the hospital bed has made my Dad’s daily life. Simply cannot thank you enough for your help with this. Be well.

Thanks Bill, your young chap delivered and set us up. He is a credit to your sales team.

Bed is superior to garbage gov. People organized as my rental. Last night we had a 4 hour hydro outage. Wife had to sleep in deflated air mattress in upright position because we had no hand cranks. She is tinkled pink with Nine Clouds bed and mattress.

Look forward to doing business in the future.

After years of sleepless nights on a rather expensive mattress from Sleep Country, I decided it was time to look for another mattress retailer. After several phone calls I found myself at Nine Clouds Beds in Mississauga. As I walked through the store, I was met by the owner Bill Laidlaw. After some conversations with Bill, I knew I was in the right place. I was looking for a soft mattress, and after trying a few, a decision was made. Unfortunately, it came down to one of two mattresses. Bill was willing to deliver the Heaven Sent mattress and if I was not happy with the result, he was more than happy to replace it with Darkness Falls. After sleeping on the mattress for a few days, I decided I needed something softer. I called Bill and less than two weeks later the replacement mattress was delivered. These days it is rare to find an individual who is true to his words. So, before you go out shopping for a mattress, take a drive to Nine Clouds Beds in Mississauga. Definitely a five star for my experience.

John: Looking for a remote replacement.

Me: Hi John, you should be contacting Sealy Canada for this.

John: I was following the note on your page - you might want to modify i

Me: Thanks John, I have not sold Sealy for at least a decade and thus helped you as much as I could. I assume the dealer you purchased from is out of business?

John: Yep. The note that I followed from your site led me to believe that you did remotes in general which I thought was cool. Sorry to have spammed. Have a great weekend.

Me: I sent your pic on to an old friend at Sealy. Will get back to you if anything positive results.

John: You da best. Have a great weekend!

Me: Sealy never actually made adjustables they just slapped their logo on John. You could try contacting L and P they are the largest.
https://lpadjustablebeds.com/customer-service

Me: in confirmed with my LP rep that they made the remote and can help.

John: Hey Bill, Will do. Thanks so for your time on this. This is for my 84 year mother so trying to get it resolved her. Have a great rest of your weekend!

Last night I discontinued all connections under the bed, pulled out all plugs & now have reconnected again & it worked with the new battery.
Bill thankyou for all your help & support.
Seasons Greetings

P.S I will send anybody I know who needs a bed your way!

Mark : Hi - I'm interested in buying the Euro Pillow Comfort Latex Mattress (Euro King size: 200cm x 180cm). Can you confirm delivery to Ottawa and at what cost please. Thank you.
Me: Sorry Mark I have no ability to ship anything but the Blue Sky 100 mattress outside of our normal delivery zone of 100km from the store.
Mark: Thx Bill. Any suggestions for me? Stores in Ottawa area? Thx bud.
Me: I reached out to one of my suppliers and they recommended these guys Mark. "xxxxxxxxxxx"
Mark: Many thanks Bill - you’re a legend :)

Great service fabulous mattress!!!
Thank you very much
Susan and Bill

Just want to say thank you for the stellar service. I've recommended you guys to our management team.

Just want to say thank you for the stellar service. I've recommended you guys to our management team.

(The Blue Sky 100) Arrived in perfect condition 2 days ago; waited to test it out. Very pleased.

Thanks very much for your help with this.