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A customer’s warranty claim was rejected by a mattress manufacturer while I was away last week

A customer’s warranty claim was rejected by a mattress manufacturer while I was away last week

Mar. 19, 2019

They called the store and unleashed a tirade, threatening legal action if they were not satisfied TODAY! It upsets me when my staff are treated so harshly. Most retailers would just hang up on a customer who chooses...

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Reelin' in the Years (The two Dans)
IN

Reelin' in the Years (The two Dans)

Mar. 18, 2019

One of my best friends in the Montreal neighbourhood where I lived for much of the 70's was named Daniel. We both had reached sixteen when he introduced me to the band Steely Dan in 1972. On a Saturday we wer...

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Where did the name Nine Clouds come from?
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Where did the name Nine Clouds come from?

Mar. 17, 2019

More than a decade ago our oldest son and I went to a three day business course at a marketing school in Austin Texas. After covering the planned material the last few hours were opened up for participants who h...

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Why do we sell only local brands mattresses and not the huge American based companies?

Why do we sell only local brands mattresses and not the huge American based companies?

Mar. 16, 2019

Local brands hire Canadians only and keep their profits here in Canada. Local brands don’t have to wait for the ok from a U.S. head office for an everyday request that should be answerable on the spot. L...

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How often should you rotate your mattress?

How often should you rotate your mattress?

Mar. 15, 2019

You should rotate your mattress from head to toe 3to 4 times a year if you own a one sided mattress and one to two times a year if you own a two sided mattress which you flip twice a year (a Nine Clouds specialty wi...

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