
We are not perfect but we do promise to try very hard when a mistake is made
Today there were a few rough patches on a very full delivery day. The first customer asked forwheels on their steel frame and we noticed much too late that we were out of stock on that type of support. It was o...
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It has been a month since my last post.
I will not offfer platitudes because each of our lives has been affected differently. Some families have suffered the ultimate loss. Igrieve foryou.
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The companies that treated us with humanity under these most trying circumstances will be remembered
We will not forget those who stepped up under the extrodinary pressures exerted by COVID 19, of this I am sure.
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When you message us we try as hard as we can to answer the questions you need help with
Without being able to have a back and forth conversation it's notalways posdihle to answer what you trullywant to know. People use different words to describe the exact same need and sometimes they do so imp...
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If it's difficult for you to get out of your car but want to buy (or pay) for something we have a solution
On days where we are not doing deliveries (or there are no C.O.Ds) our wireless credit card machine is in the store it's available to be walked out to your car by one of us so you can pay for a bed. I smiled ...
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I like to give delivery staff extra time off during the Christmas season
And this year is no different but we had a customer yesterdaywho very much needed a home hospital bed delivered before our next available windowday six days from now. We texted our guys who were just sitting down fo...
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Our family is going to Star Wars today.
We don't make our staff come in on major holidays or partial work days instead choosing to work ourselves if customers want usto be open. We have always closed early on Christmas Eve day and today is no exceptio...
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Someone who worked for me 24 years ago just came in to buy a bed!
She only worked for us for a few short months after her husband had been laid off just to help pay the bills until he found new work. I have to admit I didn't remember Deborah's name (and she didn't ...
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When our delivery driver's helper does not show up for work it's all hands on deck!
The delivery helper is not a full time job a lot of the time (50-70 hours biweekly) and it is usually filled by people between jobs so there is an understandable turnover. For our latest helper it was a third tim...
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Ever take a mattress apart with hand saws? We just did!
We recently had a mattress made for a customer who has an unusually tight staircase. They told us their current mattress had to be bent to get it up the stairs but we had no idea how much work that took ...
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A young man who applied for a job a while back has hit the big time.
Ali Gatie applied for a job here a couple of years ago while still pursuing his true passion of music. When I received his resume I went to his fledgling YouTube channel and loved his homemade videos shot on Mississ...
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We canceled deliveries today so our delivery-team-extrodinaire could go to the Raptors victory parade
I sure hope they had a great time:) Just heard from them: “OMG....unbelievable! lucky to get front row view at Nathan Phillips :))l
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