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Who do I contact if I have a warranty concern with my mattress?
Jul. 11, 2023

If you have a warranty concern with your mattress, you should contact the manufacturer or the retailer from whom you purchased the mattress. Here are the steps you can take:

  1. Locate your warranty documentation: Find the warranty information and any associated documents that came with your mattress. This will provide you with specific details about the warranty coverage, including the duration and any terms or conditions.

  2. Contact the retailer: If you purchased the mattress from a retailer, start by reaching out to them. Look for their customer service contact information, which is usually available on their website, purchase receipt, or in-store. Explain the issue you're experiencing and inquire about the warranty process. They will guide you through the necessary steps.

  3. Contact the manufacturer: If the retailer is unable to assist or if the warranty terms require you to contact the manufacturer directly, locate the manufacturer's contact information. You can usually find this on their website, the warranty documentation, or by conducting an online search. Contact their customer service department and explain the issue and your warranty concerns. They will provide you with instructions on how to proceed.

When contacting either the retailer or the manufacturer, be prepared to provide information such as the mattress model, purchase date, proof of purchase (receipt), and details about the specific issue you're experiencing. This information will help them assess your warranty claim more effectively.

It's worth noting that the specific warranty process may vary depending on the manufacturer or retailer, so be sure to follow their instructions carefully.