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Questions about beds and mattresses answered & stories told.

When ordering a home hospital bed over the phone, it's important to ask a few key questions to ensure that you make an informed decision. Here are some questions you may want to consider asking:

1. Bed Specifications:

   • What are the dimensions of the bed?
   • Does it have adjustable height and/or backrest?
   • Are there any weight restrictions for the bed?
   • What is the weight capacity of the bed?

2. Mattress:

   • What type of mattress comes with the bed?
   • Is the mattress included in the price?
   • Can I choose a different type of mattress if needed?

3. Features and Accessories:

   • Does the bed come with side rails? If not, can they be added?
   • Are there any additional accessories available, such as overbed tables or IV poles?
   • Are there any optional features or upgrades available?

4. Delivery and Installation:

   • What is the estimated delivery time?
   • Is there an additional cost for delivery and installation?
   • Will the delivery team set up the bed for you?

5. Payment and Insurance:

   • What are the payment options available?
   • Does the company accept insurance? If yes, which insurance providers?
   • What documentation or information is required for insurance claims?

6. Support and Warranty:

   • Is there a warranty for the bed? What does it cover and for how long?
   • What is the process for servicing or repairing the bed if needed?
   • Is there a customer support line for assistance or troubleshooting?